Terms and Conditions

Terms and Conditions

Please read the Terms of Use carefully:

Terms of Service

This website is operated by Rez Trading Limited, a registered limited company in Hong Kong SAR. Throughout the site, the terms (“rezcig, “Website”, “Site”, “We” or “Us”) refer to REZ TRADING LIMITED. By using the Services, you are agreeing to the below terms and must follow any policies made available to you within the Services. You acknowledge and agree that we may collect, use, store, and disclose any personal data you provided in accordance with the Privacy Policy. The use of Services does not acknowledge any relationship (partnership, collaboration, employment or otherwise) with REZ TRADING LIMITED, nor does it authorise representative ownership of Rez Trading Limited. We reserves the rights to modify the Website and terms at its sole discretion. Should you be in objection to such terms and conditions, you must terminate use of Services immediately. For any other queries, please contact our Customer Service Support for more information.

Sales Platform

All related rezcig.com sales are solely made on the Rezcig.com website (www.rezcig.com). We will never authorise sales made on third party platforms including WeChat, Applets and other App-related platforms.

We are an independent platform with no existing ties to any third-party cigar platforms. Should you find any similar existing web pages, customer services or social media platforms, please be vigilant in checking the legibility of the site. We would like to remind customers to only use our official accounts including the website (www.rezcig.com), online customer service and social media accounts when enquiring orders. Completed transactions through the official services will protect you from fraudulent attempts with product guarantees, and will safeguard the legitimate rights and interest of the Company. Orders that are not completed via the official channels will not be recognised nor will receive any support and services. Any illegal or damaging acts to our reputation and company will be met with legal liability and economic compensation.

Eligibility to Purchase

You must be compliant with the conditions below in order to complete purchases at rezcig.com:

      • Aged 18 or over. Minors are prohibited from making any purchases at rezcig.com. You are responsible for all consequences when you use the Services.
      • Be in possession of a valid credit or debit card issued by a licensed bank that accepted at rezcig.com for payment.
      • Provide personal details and personal information that are both valid and accurate (This includes full name, phone number, email address, billing information, and any other requested information as indicated on the Website). By placing an order with us, you authorise us to process any charge(s) on the provided credit/debit card in the total purchase amount listed on your order. You also give full permission to us to use any personal information provided to undergo appropriate anti-fraud checks such as credit checks and also to, if necessary, transmit or obtain personal information to or from third parties including credit reference or fraud-prevention agencies which may keep record of the information. Please refer to the Privacy Policy for further information about how the Website uses your data.

All orders are subject to stock availability and order price. Items in your cart are not retained and remain available to all other customers. You are allowed to use the Services for personal use only. Do not purchase goods for resale purposes or commercial exploitation.

Product Descriptions

We maintains a high standard to ensure all content and product descriptions on the Website are as accurate as possible. The Website, however, does not promise completely error free and up-to-date content or product descriptions.

Please refer to the Return Policy if you feel any product offered by us is not as described.

Third Party Links

On some occasions, the Website may display content or resources that are not under possession of rezcig.com. In such cases, the Website bears no control over such content and is not liable for any loss or damage caused by your connection of use with them. We are not responsible for any third-party content or its information accuracy (includes but not limited to the use of advertisements from listed vendors), however we may review content to determine whether such content is in violation of standing policies. The Website may remove or refuse to display content in such cases.
The use of the external websites will be at your own risk and subject to the Terms of Use and Service contained within each of such sites.

Pricing

All items listed on rezcig.com are shown in Hong Kong Dollar (HKD).

Prices offered on the Website at the time your order is accepted as the final accurate price, except in the case of an obvious error. Whilst we maintains a high standard to display accurate pricing on the Website, the Website does not guarantee that they are completely error-free and we reserves the rights to rectify at any given time. In the case of a pricing error, we will inform you of the incorrect pricing as soon as possible and reissue an option to either reconfirm the purchase or cancel the order. However, should there not be a timely response, we will consider the order nullified. If your credit/debit card is not denominated by default in Hong Kong Dollar (HKD), the final price charged will be calculated by your issuing bank in accordance with the bank’s applicable exchange rate on the day your card issuer processes the transaction.

The price of all products at the time of ordering shall prevail. In case of price changes before and after discount promotion, the price difference will not be compensated.

Taxes and duties applicable to your order depend on the shipping country of your order. You are responsible for the payment of the import tax and duties levied by the country to which the products are shipped. Payment of such tax and duties are necessary for the release of the products. You are advised to contact your local customs authority to determine the cost prior to your placing orders.

Please note that the import tax and duties are paid to the relevant local customs authority and, therefore, are non-refundable in the event of a return or exchange. You might be charged tax or duties for exchanges. We will not be responsible for the cost for tax and duties in the case of a product exchange or replacement.

Payment

We currently only offers two payment methods:

      • Direct Payment on the website (www.rezcig.com)
      • Via a special payment link directed via email from order@rezcig.com

Any other forms of payments claiming to be direct, including WeChat, QQ, Alipay, are not recognised by Rezcig.com or Rez Trading Limited. To avoid unnecessary losses, please check with customer service before payment.

We accepts payments made by UnionPay. For any other queries regarding payment methods, please contact our Customer Service Support for more information.

In completing an order using the UnionPay, you validate that you are the direct owner, or authorised by the owner, to proceed with the payment. Rez Trading Limited is not liable for any delay or non-delivery should the issuing bank refuse to authorise any outstanding payment. For UnionPay payments, payment will be debited immediately once the order is placed.

All payment methods on the Website are in compliance with international security standards set by the Payment Card Industry to ensure a seamless experience. Any payment details are fully encrypted and securely stored without our systems, and solely used to process online transactions initiated. Unless in the event of our negligence, the Website is not liable for any loss you may suffer if any third-party proceeds with any unauthorised access to any data you provide when using the Services.

Accepting Orders

An email acknowledgement will be sent once your order is placed with accurate personal and payment details, it does not constitute an acceptance of your order.

Once notified of product dispatch via email, your order is considered accepted and the contract between you and we will be established. All sales are conducted in the Hong Kong Special Administrative Region. In the unfortunate case of uncontrolled force majeure (including malfunctioning sales systems where orders are not properly processed or where information and records are lost), we bears no responsibility for any loss. However, we will offer full assistance in such cases.

Once the order status changed to waybill number generated and export license is under review , any modifications will incur an administrative charge of HKD400.

We reserves the right not to accept any order for any reason at its discretion. Such reasons include but are not limited to:

      • The product is out of stock or is withdrawn due to a failure in meeting our quality standard or shipping restrictions applicable to one or all of the ordered items.
      • The product is identified by us with a pricing or description error.
      • Authorisation for payment is not granted to us.
      • You are not eligible to purchase or we have reason to believe you are not eligible to purchase.

For any other queries, please contact our Customer Service Support for more information.

Shipping and Collection

All orders will be immediately processed after payment is confirmed. Customers can log into “My Account” to track the order status. You will be given an estimated delivery time, however, the final delivery time may differs due to differences in delivery processing time in various provinces and cities.

You will be required to sign for the shipped products to confirm full responsibility of the products after receiving. If the recipient is not the original buyer, any authorised third party’s signature will take the same effect. Such signature is indicative of the fulfillment of order and evidence of our fulfilment of complete delivery.

Order Cancellations

A 20 percent fee off ordered price will be deducted as service charge for any cancellation request made before product dispatch. It may take 8-10 weeks for refund to be returned to your bank account.

Order cannot be cancelled once it is dispatched.

Order Returns (including those related to customs clearance inspection or failed tax payments)

Due to the particularity of cigars, returned items can only be reshipped. All fees incurred from the return shipment shall be paid in full by the customer. Should the parcel be required to be re-shipped, the customer is responsible for all delivery charges for the second shipment; which is HKD300/parcel, HKD600/2 parcels, and so forth. Re-shipped parcels will be sent to the same delivery address in the original packaging.

If re-shipment procedures are not completed within three months, we will consider a forfeited parcel by the customer and assume the rights of handling without prior notification. Should a customer decide to forgo the returned product, they cannot apply for a refund; cannot apply for a replacement; and will not receive any compensation.

In the event that the parcel is selected for random inspection during the return process, we will not authorise any return or exchange service if the returned parcel is damaged.

Before making a purchase, customers should be familiar with local customs clearance and tax terms to ensure a smooth delivery.

Please note: If the parcel has not be cleared with customs (including contacting local post in time), we will charge a secondary storage fee of HKD400 in addition to the re-shipment fee (300HKD/parcel; HKD600/ 2 parcels, and so forth).

Prohibition and Terms Violation

In any of the instances listed below, prompt action to your account will be taken by us, which includes but not limited to:

      • Submitting any materials (which includes but are not limited to text, images, music or video clips) of which you do not have the full right granted to publish.
      • Attempting to hide the use of multiple accounts or disrupt any of our Services in any way.
      • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable materials.
      • To solicit others to perform or participate in any unlawful acts;
      • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
      • To solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
      • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
      • To collect or track the personal information of others;
      • For any obscene or immoral purpose; 
      • Advertising or sending unsolicited messages of any kind.
      • Impersonating others or providing any kind of false information.
      • Starting or forwarding chain letters of any kind.

We reserves the rights to terminate any account at its sole discretion. Prior notification would be made to you by email.

Intellectual Property

All software and content (including text, audio or music, video, graphics, photos, and images) belong to us and are protected under intellectual property and copyright laws, and international treaty provisions.

The Website is for your personal and non-commercial use only. Any other use of the materials, non-personal or commercial, on us must be officially authorised by Rez Trading Limited and/or its third-party licensors. You are prohibited to distribute, reproduce, publish, sell or license any existing content on the Website without prior authorisation from Rez Trading Limited. Any found misuse can and may result in civil consequences and criminal penalties.

Rez Trading Limited reserves the right to withdraw or amend any item of the Services without notice and will not be liable for any reason if the Website should not be not available at any time and at any period.

Third Party Links

On some occasions, the Website may display content or resources that are not under possession of Rezcig.com. In such cases, the Website bears no control over such content and is not liable for any loss or damage caused by your connection of use with them. We is not responsible for any third-party content or its information accuracy (includes but not limited to the use of advertisements from listed vendors), however we may review content to determine whether such content is in violation of standing policies. The Website may remove or refuse to display content in such cases.

The use of the external websites will be at your own risk and subject to the Terms of Use and Service contained within each of such sites.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Liability for Breach of Contract

For all responsibility claims, expenses, damages and losses (including legal fees) arising in violation of the mention Terms of Service, you agree to our request (including its senior management, directors, agents, affiliates, licensor,s and suppliers) to make adequate compensation and protect us from harm. This includes the use of the Website by any third party linked under your account and, thus your actions and omissions. If you violate the Terms of Services and we have not taken any action against you, this does not mean that we waive our rights and remedies in any circumstances that violate your Terms of Service.

Your Rights

These Terms of Service are not intended to affect your rights under the laws in Hong Kong Special Administrative Region.

Customer Service

Should you have any queries, please contact customer service via the “Online Customer Service” button on the official website. Please do not trust or disclose personal information to other customer service including WeChat or QQ.

Complaint Procedures

We has set up a complaint handling procedure to resolve any disputes that arise. For any other queries, please contact our Customer Service Support for more information.

Governing Law and Jurisdiction

The Terms of Services, together with all policies and procedures, are governed by and construed in accordance with the Hong Kong Special Administrative Region law. The relevant courts of Hong Kong Special Administrative Region will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Services. This English version of the Terms and Conditions and any foreign language translation, the English version shall prevail.

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