Shipping Policy

Shipping Policy

Shipping Policy

INTERNATIONAL SHIPPING RESTRICTION

  1. Currently we do not ship to the following countries and regions:

  1. Africa (except South Africa)

  2. Central America

  3. Oceania (except Australia and New Zealand)

  4. South East Asia (except Malaysia, Singapore, Philippines and Thailand)

  5. South Asia

  6. French Southern Territories

  7. Heard & McDonald Islands

  8. South Georgia & South Sandwich Islands

  9. United States (Cuban Cigars)

  10. Any US & Asia Sanction Listed Countries (OFAC Countries)

  1. We will decide the appropriate shipping courier and method to fulfill your orders and except for conditions below,

  1. Oversized or overweighed merchandise to your destination.

  2. We CANNOT ship hazmat items (For example we have to discharge all the butane from lighter).

  3. Additional charges may apply if you want to choose your own shipping courier or have us do split shipping on a single order. Please contact us. (We might do split your order and shipping for large order in order to meet your country’s import requirements.)

  4. You are fully responsible for the consequence for the parcel retured or seized if you never requested us to split your oder into separated shipment.

  1. It is normal to receive cigars unsealed, as we do random quality check on cigar conditions or maintenance for some cigars to avoid the risks of bursting, mouldy, cigar bugs, etc. PLEASE NOTE:

  1. All duties, taxes and licenses of your region incurred while shopping at rezcig.com are the sole responsibility of the customer. Delays may occur due to customs clearance and the laws governing delivery in your area.

  2. If the items are returned because of your failure or omission in customs clearance or your failure to contact local post office to clear customs, you are responsible to bear a reshipping fee of (HKD300/1 parcel,  HKD600/2 parcels) Items that are not in original condition are not eligible for restocking/ reshipping and will not be refunded or exchanged.

  1. PROCESSING TIME

  1. Shipments are processed Monday to Friday, excluding public holidays in EU, HK and Mainland China.

Processing Time: 7-10 Business Days

Estimated Transit Time for EMS: 7-10 Days

Estimated Transit Time for Registered Parcel: 14-20 Business Days.

  1. The specific domestic delivery time in your country varies greatly depending on the delivery capabilities of local logistics companies. *Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.

  2. You are solely responsible for compliance with all laws, statues, ordinances, and customs regulations that apply to all aspects of tobacco transactions in your jurisdiction. Tobacco laws are ever changing and highly complex environments, it is recommended you fully investigate your local regulations before placing an order. Your use of this website certifies that you are in compliance with all local laws and regulations.

  3. You are required to provide your real name as stated on your passport on local identification and your real and reachable mobile number. Failure to provide real consignee personal information may result in incorrect parcel customs declaration and reject to entry.

  4. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

  5. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

  6. There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

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